"We love everyone at James Gattas. Everyone that works there is so friendly. My husband designed my engagement ring there, we got his wedding ring there, and he got me an anniversary gift and a Christmas gift from there because he likes the people that work there so much. We went there together to buy a Pandora gift for a friend and three people all addressed my husband by name and congratulated us again on our nuptials. We are not wealth people by any means and we are not spending big money when we go there. We are purchasing modest pieces of jewelry, but all of the employees still treat us like we are the most important customers every time we go in their beautiful store." - Anonymous
"I love working with James Gattas on our wedding rings and the wedding gift for my fiance! They are so knowledgeable and sweet. My family as well as my fiance's family have been long time customers and I can say that the two of us will be as well!" - Anonymous
"I purchased my wife's engagement ring and wedding band here and experienced nothing but excellent service. They greeted me by name every time I went in and helped me find the ring I was looking for." - Aaron Kala
"Thank you! Excellent customer service." - Stephanie Roberts
"Great customer service and amazing selection of jewelry. They have everything from Pandora charms to huge engagement rings. One of the prongs on my engagement ring was loose (not purchased here) and they were able to fix it perfectly. I have had my rings cleaned here several times as well, and they always do a great job." - J R.
"I was very pleased with my experience at this store.
I came in to replace the chain of a necklace that was originally from James Gattas even though I did not purchase it here myself, so this was my first personal experience with the store. First, I wanted the exact chain - length, material, design, and width - and I had no idea what those factors were exactly. Both times I came in - initially and the second time - sales managers knew by sight that the chain was a particular chain, white gold with a 1.2 width as opposed to even slightly larger versions in a 1.4 or 1.6.
Because the chain was not in stock, they ordered it for me and had it in the next day, before 5pm (important to me since it was July 4th weekend and I was leaving Memphis early Saturday morning).
Unfortunately, when I came in to pick it up the next day, the retailers had sent JG the wrong width (1.4 instead of 1.2) and the sales clerk and jewelry specialist did everything they could to fix it. The JG order sheet to the retailer DID say the correct width so this was clearly not their fault. Even so, they checked all of the chains in store again to make sure there wasn't a substitute (even on the displays), and then offered to reorder the correct chain and have it sent to me after ensuring it was the appropriate width. They did this seamlessly, and it was fedex'ed to me in another city since I had already left, free of charge, by the deadline I needed to have it.
Overall, the company had wonderful communication both in person and on the phone when my orders were ready or being shipped (including shipping numbers), great conflict resolution, and really knowledgeable customer servants. I was please overall with selection in the store as well (lots of sales on gorgeous necklaces) and I promised to do any business I have in the future with them as well. And I will.
A real grade A establishment. Thank you James Gattas!" - Shannon H.
"Great jewelry store with very accommodating and knowledgeable staff." - Amy Sherman
"This is the place to go for wonderful customer service and great deals!" - Sarah Chamoun
"They were great!! Fixed my watch and cleaned my wedding ring!" - Laverne Holt
"James got me exactly what I needed for a special loved one in a matter of 3 days! He is my " go to jeweler" and we trust him!" - Paige McKee
"My husband worked with Phillip Gattas to pick out the perfect diamond and setting for my engagement ring. Phillip was a pro, guiding him through the process and making sure he got exactly what he had in mind. We were so pleased with Phillip and the whole James Gattas Jewelers team that we purchased our wedding bands there as well. Everything was high quality, and Phil, James, and the whole team are trustworthy and honest. They truly know how to take care of their customers. We are now their customers for life." - Stephanie Romo
"My fiancé bought my engagement ring, and buys all holiday and birthday gifts, from James Gattas and loved working with Phillip to build my engagement ring. I took it back today to get it cleaned and Phillip remembered Nathan immediately. It was so great that he was so invested. That's why Nathan and I will only go to James Gattas for any jewelry needs!" - Carmen Garcia
"We've used this jeweler for everything from pandora charms to wedding bands, and they are just the nicest people, with the best stuff to choose from! My husband did a custom engagement ring, since I wanted the diamond from my grandmother's ring to be used in it, and they were able to do that. All he had to do was provide the stones, and pick out a design, and they handled it. We got the matching wedding band to that ring there, and they engraved it for free. They also cleaned all my wedding day jewelry for free, since they knew us so well. They offered discounts on things we ordered, and they were always just so nice when we came in. Definitely check them out if you live in the Memphis area!" - Jennifer B
"I was recommended this jewelers by our hotel receptionist. They had Pandora charms which are not available in the UK, so I was really pleased with the choices on offer. The staff were friendly, helpful and courteous. I can highly recommend them." - Gillian G.
"We have shopped at James Gattas Jewelers for many years. Most recent time there was to get a ring re-sized and watch battery. The ring came back quicker then estimated and it was bright and polished with the setting inspected to make sure everything was nice a secure. Watch battery was in stock and was replaced while we waited. The staff was friendly and showed us anything we wanted to see while we waited." - MsValWhite
"Working with James Gattas Jewelers, specifically with Phillip, on getting an engagement ring for my fiance and then both of our wedding bands has been one of the easiest and most hassle free experiences I've ever had. From the very beginning, Phillip was extremely accomodating and very helpful. He took time out of his busy schedule on numerous occassions to assist me (as I had a ton of questions). He made the shopping and buying experience very enjoyable. I would recommend James Gattas Jewelers to everyone I know who is looking for any type of jewelry imaginable. They have it all! They will even ship items as I live in Houston and did most everything remotely. Piece of cake! Stop by and definitely ask for Phillip. He was amazing!" - Steven Golladay
"Great service, great prices and great quality. I got my 10 year anniversary diamond ring update there and I had a wonderful experience and have had the best service since. It is great to be able to choose the diamond that goes into the ring and they had a lovely selection to show me." - Andrea Briggs
"James and Phillip, along with his staff are great. Each time I go in there they are extremly helpful and make it easy to do business." - Tim Scoutelas